Shipping policy
Last updated: July 15, 2026
Order Processing
All orders are processed within 1–3 business days of purchase. You will receive a confirmation email/SMS once your order is confirmed, and a tracking link once it is shipped.
Shipping Timelines
- Surat: 1-2 business days
- Rest of Gujarat: 3–5 business days
- Rest of India: 5–7 business days
Timelines are estimates and begin from the date of dispatch, not the date of order placement. Delays may occur due to courier delays, weather, regional restrictions, or other circumstances beyond our control, and XTHREAD™ is not liable for such delays.
Shipping Charges
[Pending]
Order Tracking
Once your order is shipped, a tracking ID will be provided. Please allow 24–48 hours for tracking information to update after dispatch.
Order Cancellation After Dispatch
Once an order has left our warehouse, it is considered dispatched. If you cancel, refuse, or dispute an order after it has left our warehouse, you will be responsible for the logistics cost incurred on that order. The logistics/shipping cost will be deducted from your order value, and the remaining amount will be refunded to you.
We recommend reviewing your order carefully before it ships, as cancellations after dispatch will always incur this deduction.
Incorrect Address / Failed Delivery
It is the customer's responsibility to provide a complete and accurate shipping address at checkout. XTHREAD™ is not responsible for delays or non-delivery caused by incorrect, incomplete, or outdated address information provided by the customer.
If a package is returned to us due to an incorrect address, refused delivery, or unavailability of the customer at the time of delivery, reshipping charges will apply and must be paid before the order is reshipped.
Damaged Shipments
Every order is packed on video with the customer's name and order details clearly documented, as outlined in our Terms of Service and Return & Exchange Policy. If your package arrives visibly damaged, please do not accept the delivery and contact us immediately at shop@xthread.in with photos. Claims made after accepting a damaged delivery, or without supporting evidence, will be assessed against our packing verification records.
Delivery Attempts
Our courier partners typically make [1–2] delivery attempts. If delivery fails after this, the order will be returned to us, and reshipping charges will apply as noted above.
International Shipping
We currently ship only within Bharat(India).
Contact
For any shipping-related queries:
📧 shop@xthread.in